About Us

Current Vacancies

Qcom delivers the highest standards to its customers by bringing out the best in its people. As well as offering competitive salaries and benefits, we place a real emphasis on support and guidance for careers and personal development.

In depth training and development programmes are provided, helping our employees work to their full potential
in a challenging, exciting and fast-moving business. As Qcom continues to expand, opportunities will arise for employment
within the organization. We are interested in hearing from people with a burning desire to succeed and with a passion
for customer service who would be interested in becoming members of our dynamic team.

Interested in becoming part of the Qcom team?

Send a covering letter and CV to recruitment@qcom.co.uk, or post to the address on this page.

Customer Service Manager

The Company

Qcom provides a range of technical support services to customers. Communicating service delivery expectations, managing customer updates, or delivering periodic service performance reporting are all critical delivering great customer service.

The Role

This is a new role and a new team for Qcom and the CSM will be expected to create a service vision, set performance targets and drive their  team to deliver. As the role and team are new, there will be a need to roll-up your sleeves and actually deliver customer service too.

The Candidate

You will be passionate about providing the best possible levels of customer services and will have proven experience of motivating and driving performance improvements within a team. This role is about creating a team and developing it as the Qcom business grows further – only the brave and creative will be suitable

Key Responsibilities:

  • Drive a Customer centric service approach of positive touchpoint outcomes.
  • Managing service issue resolution and identifying business improvement actions to prevent repetitive failures.
  • Regularly undertake appraisal of their team’s performance, behaviours, attitudes and adherence to the Qcom core values.
  • Be responsible for the associated department business processes and own the team’s ISO responsibilities.
  • Actively manage the cost of service by monitoring their team’s performance metrics, such as accuracy, utilisation and efficiency.
  • Leading contract profitability reviews and identifying any business actions required.
  • Drive continuous development in team skills and capabilities.
  • Actively consider new service opportunities and ways to deliver existing services more efficiently.

Required Skills:

  • Five years or more experience of delivering customer service activity across different platforms.
  • Two years or more experience of leading a multi-skilled team.
  • Professional, proactive, positive with a ‘can-do’ attitude.
  • Recognised qualifications in customer service management is advantageous.
  • Results focussed with the strategic awareness to forecast both in the short and long term.
  • High Degree of competency in MS Office (Word, Excel, PowerPoint).
  • University educational level or further education equivalent

This is an excellent opportunity to join an expanding company, to apply please send your CV and covering letter to: recruitment@qcom.co.uk