Qcom Appointed Technical Outsource Partner for Zebra across UK and Ireland

The importance of an effective aftersales and the strength of Qcom’s innovative outsource business model for technical support is clearly demonstrated with Zebra’s appointment of Qcom as its first outsource service partner in EMEA.

We’re delighted to announce we’ve been appointed by Zebra Technologies, a global provider of bar code and speciality labelling printing solutions, to be its partner for customer service across EMEA and for phone support and field service for the UK and Ireland.

The announcement builds on a highly successful partnership between our two companies, which goes back to 2003.

Under this latest three-year agreement, we will be responsible for Zebra’s new English-speaking technical support line for end-users and resellers (tel. 01628 556225). We will also deliver the full range of new Zebracare on-site contracts across mobile, desktop, kiosk and card printers.

We’re offering a full range of benefits including fixed price repairs and a suite of technical services, such as help with product demonstrations, installations, configurations, and user-training under the Application Engineering programme, supporting Zebra customers throughout the lifecycle of a product.

It’s an excellent example of the benefits of our technical support outsource business model which we have pioneered over the last few years. It demonstrates the power of a full outsource service with field engineering, technical services, call centre, and workshop services combined to deliver a value package to the client.

It will help Zebra increase both revenues and unit sales, and most importantly improve the Zebra experience of the user.

Neil Anderson
Managing Director