Customer Satisfaction Survey

We're really grateful to all the customers who participated in our annual customer satisfaction survey.

For the first time this year, we used an online surveying tool which we hope customers found easy and straightforward to use.  

At the time of writing we are still analysing all comments and views – thank you. We will read and take account of all your views, and use these to improve our service quality.   

New Customer Service System

Linked to the above we had already identified that in order to continue to grow and improve, a substantial investment in our internal systems was essential.  

We have invested £75,000 in a service software platform which went live in April (as reported on the blog) and, tied in with this, we have recruited a new member of staff to allow us to improve the quality of our service at all levels, for all of our customers.

Improvements over the coming months will include faster and more detailed quotations, as well as improved partner tools and pricing.

As a result of this, we expect some exciting changes over the next few weeks and months. If you would like more information about how these changes may affect your business please don’t hesitate to contact the Qcom service team.

The Outsourcing
White Paper

We have also just launched a new brochure which has been developed to help anyone who is interested in technical outsourcing for their business. It provides information on the principles of outsourcing, the whys and wherefores and advice on how to manage a successful outsourced relationship.

It’s written as a White Paper, and it carries a simple message: you can build a better business if you choose to outsource commercial and backroom activities. Outsourcing is a tried-and-tested method of helping organisations to achieve both profitability and scale.

The brochure explores how the opening up of global markets is feeding a growing demand by customers for more personalised service models. Joint ventures and partnerships are likely to be far more common-place going forward, offering shared specialist skills in a competitive marketplace.

For those looking to understand technical outsourcing, and how it can provide support at each stage of a product life-cycle, this brochure can help.

Neil Anderson
Managing Director