So what makes Qcom's maintenance service different?

Not all maintenance service providers are the same! We work hard to make sure that we do the things that matter to our customers. When you’re looking at a maintenance service provider, ask yourself the following questions. Does the company have:

Trained engineers – Qcom does! Not only do we ensure our engineers are trained to the highest standard but we also make sure they have workshop experience, the appropriate health and safety knowledge and have been security cleared.

Immediate response – Qcom does! A reliable field engineer service is essential, but if a problem could be resolved over the ‘phone, wouldn’t that reduce down-time further? A helpline manned by trained engineers could save you thousands.

First time fixes – Qcom does! A quick response is great, but only if the problem is fixed. Thanks to Qcom’s training and technical backup, Qcom can deliver an industry-leading first time fix rate.

Regular contact and feedback – Qcom does! If you reported a problem three hours ago and haven’t heard anything, you probably want to know what’s going on. Qcom has regular reporting procedures in place, and a first class escalation procedure to ensure that small problems don’t turn into big ones.

Parts and Technical Back-up – Qcom does! If the worst case scenario occurs and the equipment can’t be fixed on site, we have the workshop expertise, replacement parts stocks and loan systems on hand to get you straight back on-line.

UK-wide coverage – Qcom does! If you’ve got more than one office, you need a services provider than can respond quickly to any of your locations. Qcom has the network of engineers to make this a reality.

Do you have a price list?

We have a range of contracts available with different associated costs. In addition, most of our ad hoc services are delivered via a simple system of fixed prices. Please contact us for further information.

How do I purchase a contract from Qcom?

Qcom is always happy to discuss contracts with Auto ID resellers, equipment manufacturers and IT systems integrators. Please contact us via email or phone 01905 827650 to speak to our sales team. If you are an end-user of Auto ID equipment, please click here for more information about how to access Qcom services through one of our channel partner organisations.

What does outsourced technical services mean?

Outsourcing is the transfer of a business function, service or process to an external body.

"It is a business change tool which is extraordinarily powerful when used the right way"

Phil Morris, Consultancy Director of Morgan Chambers, Europe's largest outsourcing consultancy.

Companies outsource non-core services in order to reduce costs, gain access to greater skills and resources as well as transferring risk in order to focus on their core business. Outsourcing is a very cost-effective way of allowing staff to focus on their key business while Qcom looks after the technical side.

Do you only maintain the scanners and printers or can you support our entire Auto ID system?

Qcom can support the entire Auto ID system for its clients. Our engineers are highly accredited and undergo regular training courses and are experienced across a broad range of IT equipment, including system integration and wireless networking.