Services

Services

IT services and much more

With our in-depth industry knowledge spanning almost four decades, Qcom is well established as a leading provider of outsourced services for a variety of specialist technology products, across a wide range of applications and industries.

Our technical expertise in all aspects of specialist IT services means we can provide full-service outsourced support for OEMs including:

Helpdesk services:

Qcom already has the trained helpdesk staff and call centre facilities needed to handle all your customers’ queries – so with an outsourcing partner there is no need to invest in these assets yourself. Whether pre-sales, post-sales, or for ongoing routine maintenance and support, our helpdesk IT services make things easy for your and your clients.

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Technical services:

As well as providing outstanding IT services, networking support, specialist technology repairs and servicing, warranty management and routine maintenance, Qcom’s skills base also extends to commissioning, product installation and staff training for all of the above.

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RMA workshop support:

Return merchandise authorization can be a headache, so save money and focus your valuable resources by allowing Qcom to handle your needs in this area. We have the workshop facilities and staff you need for stress-free RMA handling.

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Field support:

Qcom has a vast network of highly trained technical experts, fully accredited across a large variety of specialist technologies and applications. We can provide IT services in the field across the whole of the UK and Europe – whenever and wherever your clients need help.

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Inventory management:

Keep track of your stock, spare parts and assets by letting us manage your inventory. Our dynamic inventory management packages are flexible to your requirements.

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Project support:

As well as technical engineers and IT services staff, Qcom’s skills base also includes project managers, business experts and training consultants to help you manage the challenges associated with pre and post-sales activity, customer care, warranty and repairs services provision and more.

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