We offer comprehensive coverage across the UK and Ireland, with manufacturer-accredited engineers who are highly trained in their specialist fields. All our engineers have ONC or HNC qualifications and have operated in a workshop environment for several years to ensure they have the experience to deal with challenging solutions off-site.

In addition, Qcom’s Technical Resource Centre at Droitwich provides engineers with all the help and support they need in the field, from requests for technical support to spare parts.

Qcom’s state-of-the-art call-logging technology provides professional customer account management, escalation procedures and quality control.

When a customer calls in to log a fault, Qcom's helpdesk can establish straight away if a loan unit or spare part needed is in stock. Staff can also access the customer database quickly, check agreed response times and which machines are covered.

Our technical filter service means all calls go through an initial assessment over the phone to ensure the correct parts, loan equipment and expertise are dispatched to the site.  The results are MORE first-time fixes, MORE on-site fixes, and LESS cost and downtime to the end-user.

Throughout all of our work, first class project management and client reporting systems mean the customer is kept informed every step of the way.

For more information on our services:

CLICK HERE if you are an Auto ID reseller
CLICK HERE if you are an IT systems integrator
CLICK HERE if you are an equipment manufacturer
CLICK HERE if you are an Auto ID equipment end-user