Qcom provides a comprehensive aftermarket support capability for a UK-based supplier of security technologies.

At a Glance

  • Comprehensive outsourced after-market technical service and support
  • On-site break-fix repair, as well as installation, set up and planned preventative maintenance
  • Supporting a new technology for this established client
  • Next day response with extended hours and weekend support
Field RepairsField Repairs
InstallationInstallation
ConfigurationConfiguration
 Preventative Maintenance Preventative Maintenance

The Need

Our client is a leading supplier of security technologies such as kiosks and access control equipment to the UK leisure industry.

The company required a support partner which could provide a total after-sales technical solution for access control equipment. The solution would need to include installation, set up, planned preventative maintenance and break-fix repair.

The Challenge

Setting up this service would require specialist training for the Qcom technical and engineering teams. Additional safety certifications would also be required.

The Solution

Qcom provides a comprehensive after-market technical service and support capability for the client.

The service includes installation, preventative maintenance and break-fix maintenance for access control equipment throughout the UK.

The solution is configured to deliver a next-day response and first-time fix, with extended hours and weekend support.

The Results

Outsourcing the technical service and support functions has delivered significant cost savings for the client.

By using Qcom’s technical and engineering teams, the company has been able to provide an enhanced level of service and support without incurring the cost of recruiting and training their own in-house team.

We have enjoyed a long-standing relationship with this client, embracing a range of services for a number of different technologies. We were delighted that this track record made us the obvious choice when the company wanted to extend the same high quality and customer-focus into a new product range.

Mark O’Donnell
Qcom Account Manager

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