Telephone support remains vital for overall customer satisfaction – and outsourcing offers a powerful and flexible tool for helpdesk provision.
In recent years the popularity of live chats has increased, but research shows that voice remains a key component of the after-sales support package.
As well as offering a good cost–per–resolution dynamic, the person-to-person interaction of a phone call offers distinct advantages over web chat or FAQ solutions.
Most notably, while webchat may be effective at dealing with simpler issues, 66% of customers expect an immediate resolution to their issue, regardless of complexity.
This means telephone support remains key for overall customer satisfaction.
Running an in-house technical helpdesk is often the go-to solution for companies facing these challenges.
However, there are four key reasons why businesses should consider outsourcing this important function:
Qcom has a network of fully trained technical helpdesk engineers available to be use by manufacturers and their reseller channels.
From call logging to technical fault resolution we offer a range of flexible solutions to suit your business.
You can read more about helpdesk and our full range of aftermarket services here.
Or contact firstname.lastname@example.org or call +44(0)1905 827650 to discuss your technical helpdesk and support requirements.