Qcom Group Blog

Qcom Group Blog

In-house or Outsourced Service - Weighing up the Pros and Cons

By Qcom | September 09 2017 | Qcom Group Blog

Download our free Kiosk Support E-guide

 

Managing an effective pre and post sales customer service solution is one of the biggest challenges facing manufacturers of technical equipment. The challenge is particularly sharply focused in the customer engagement sector; when equipment is customer facing any downtime will directly impact customer experience.

To get service right, one solution considered by manufactures might be to invest in in-house capability such as helpdesk staff, customer service specialists and service engineers. This can be costly, stretch existing resources and divert business focus away from core activities.

An alternative solution could be to consider outsourcing all or part of the service function. Many manufacturers are reluctant to place their trust in an outsourced service provider but there are many advantages to doing so:

- Flexible resources

- National Coverage

- High Service Standards

- Cost-effective service

Download our free kiosk support e-guide for further information on establishing the pros and cons of outsourcing for your business.

Weighing up the advantages and disadvantages is just the first step in determining whether outsourcing is right for you. Our free e-guide has a range of useful information from carrying out cost-benefit analysis to essential steps for successful implementation.

Download our guide to find out more.

Qcom offers a range of pre and post-sales technical support solutions for kiosk, touchscreen and digital signage manufacturers and their reseller channel.

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