Qcom Partner Select

But what does this look like in practice?

As a ‘people company’, Qcom invests in highly trained engineers, project managers, professional services consultants and helpdesk staff so you don’t have to. We also have the specialist workshop facilities, tools and vehicles needed to deliver excellent service to your clients.

For Original Equipment Manufacturers

…this means you can focus resources on product development, innovation and entering new markets, while we look after repairs, hardware support and warranty management services for your existing product lines.

For Systems Integrators

…You can offer clients a greater range of products to meet their needs without worrying about after sales care. Qcom provides warranty management services and hardware support for many specialist technologies across a variety of industries, so you only need one outsourcing partner. 

For technology resellers

Our warranty management services means added value and the reassurance of expert after sales hardware support for your customers, while in turn helping to boost your reputation and increase sales revenue.

Qcom’s outsourcing solutions are flexible and reliable – complement or supplement your in house warranty management services team when you need extra pairs of hands, or outsource your entire hardware support needs to us.

Qcom Services

Just some of the services that Qcom can provide across the UK and Europe: 

Pre-sales support, including:

  • Helpdesk facilities
  • Dedicated technical phone lines
  • Lead generation
  • RF site surveys
  • Technical staff for trials and demonstrations

Warranty management services, including:

  • Pan-European warranty repair facilities
  • Field-based enhanced warranty support within the UK and Ireland
  • Extended support for whole product life cycles
  • Technical phone lines
  • Preventative and breakdown support
  • Hot swap equipment
  • Software, systems and hardware support
  • Spare parts distribution
  • End-of-life equipment disposal

Maintenance and repair services, including: 

  • On-site response within four or eight hours
  • Out-of-hours or shutdown period work
  • Technical helpdesk support
  • Depot and bench repairs, with a return-to-base service across EMEA
  • Fixed-price, repair back-up

Technical expertise, including: 

  • Project management
  • Commissioning, configuration and staging
  • RF and VoIP site surveys
  • Training, both on-site and in our dedicated training suite
  • Operator and supervisor training
  • Technical training to end-users and engineers
  • RFID technical support
  • Reworks, recalls, upgrades and options fitting
  • Cabling (power, data and voice)
  • Installations, roll-out and gold builds
  • Provision of technical staff for trials and demonstrations