News, views and updates from the technical service and support experts at Qcom.
24/05/22Meeting the challenges of white glove technology products handling and fulfilmentMore and more services promise ‘white glove’ treatment, but for technology products this needs to include some very specific commitments. Read More
21/02/22Technical contact centres – counting the benefitsTraditional call centres are typically judged on two metrics – cost per contact and response times. For a specialist technical call (or contact) centre, however, these are just two elements of a much wider suite of benefits. Read More
07/02/22Celebrating National Apprenticeship Week 2022Qcom is delighted to support National Apprenticeship Week and reflect on another 12 months of successful investment in new talent. Read More
19/01/22Do something different: Outsourcing for growth in 2022 and beyondWith the economic challenges still lining up, could technical service & support outsourcing be the engine of growth for your business in the year ahead?Read More
12/01/22Living with electric: EV pilot updateQcom deployed the first electric vehicle into its engineer fleet at the start of 2021; our colleague Matt has been reflecting on what he has learned about living and working with the Kia e-Niro. Read More
15/12/21Qcom reports significant growth and milestones in 2021Qcom is proud to have thrived in 2021, as it supported a technology sector battling the continued disruption and uncertainty of a global pandemic.Read More