Insight
News, views and updates from the technical service and support experts at Qcom.
11/09/23Field engineering outsourcing: the heart of a technical services strategyWith the outsourcing of technical services increasingly seen as a default option, the question for technology OEMs has increasingly become not IF, but WHAT, should they outsource.Read More
01/09/2350 Not Out! The barcode, RFID and the future of AutoIDAs the humble barcode celebrates its 50th birthday, Qcom salutes this groundbreaking technology and considers its enduring role – alongside the rise of RFID – in the future of AutoID.Read More
30/08/231,2,3… Qcom continues to grow engineering & support teamsWe are delighted to welcome three new faces to Qcom’s engineering and support teams, following another year of growth in our field services operation.Read More
24/05/23How outsourcing field service & repair became the default option for B2B technologyMore technology companies than ever are outsourcing field service and repair, driven by critical service level factors including time to repair, first-time-fix, technology uptime, and end-user experience.Read More
28/03/23The future of retail technology support: more from EuroShop 2023In her second article from EuroShop 2023, Annabel Roddy explores the implications of the retail technology change for technical service and support.Read More
22/03/23The future of retail technology: thoughts from EuroShop 2023In the first of two articles from EuroShop 2023, Qcom's Annabel Roddy looks at the latest trends in retail technology.Read More
