Insight
News, views and updates from the technical service and support experts at Qcom.
16/11/22Celebrating the family businessQcom is proud to celebrate National Family Business Week 2022, standing alongside the 6 million family firms which together generate 25% of UK GPD.Read More
20/07/22Technical support helpdesk outsourcing – fast, affordable, effectiveOutsourcing allows technology companies to quickly and affordably deliver a technical support helpdesk capable of transforming the customer experience.Read More
28/06/22An all-electric service fleet: Not “if”, but still “when”Qcom’s EV trial has highlighted the obstacles that are still to be overcome before an all-electric fleet can reliably support our commitment to reach call-outs on time, every time.Read More
06/06/22Qcom increases medical technology focus with launch of Qcom MedtechQcom has launched Qcom Medtech, a specialist division providing engineering and technical support services to the fast-growing medical technology sector.Read More
24/05/22Meeting the challenges of white glove technology products handling and fulfilmentMore and more services promise ‘white glove’ treatment, but for technology products this needs to include some very specific commitments. Read More
21/02/22Technical contact centres – counting the benefitsTraditional call centres are typically judged on two metrics – cost per contact and response times. For a specialist technical call (or contact) centre, however, these are just two elements of a much wider suite of benefits. Read More
