Qcom Group Blog

Qcom Group Blog

Qcom Welcomes New Faces to the Team

By Qcom | June 06 2017 | Qcom Group Blog

In recent months we have welcomed a number of new members to the Qcom team. We are pleased to welcome John Berry and Greg Richards to the Qcom sales team. John takes on the role of Business Development Director and will be responsible for driving the sales and marketing teams as well as...

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Taking Good Care of the Customer - Why Customer Experience is Key to the Success of Customer Engagement Technology

By Qcom | June 06 2017 | Qcom Group Blog

In recent years the need for enhanced consumer experience has led to technology such as digital signage, kiosks and touchscreens changing the landscape of customer interaction. Manufacturers have raced to establish their brand in the world of customer engagement, focusing much of their attention...

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RBTE 2017 - What's in store for the retail industry post-Brexit?

By Qcom | June 06 2017 | Qcom Group Blog

With Article 50 triggered, the next step on the bumpy road to exit is what type of deal will the UK Government be gunning for? Whoever wins the election on June 8th it seems certain that either Conservative or even Labour will have no choice but to bear down on immigration. With unemployment at...

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Qcom Wins Best Technical Outsourcing Company of 2016 at the Technology Innovator Awards

By Qcom | February 02 2017 | Qcom Group Blog

We’re delighted to announce that Qcom has been named Best Technical Outsourcing Company of 2016 at the CV Technology Innovator Awards. http://www.corp-vis.com/top-tech-awards The Technology Innovator Awards were designed to recognise and reward the individuals, departments and firms behind the...

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Qcom appointed by HellermannTyton as Network Sciences Authorised Installer

By Qcom | October 10 2016 | Qcom Group Blog

HellermannTyton is an established leader in the design, development and manufacture of innovative network infrastructure solutions. We are pleased to announce that following the successful completion of HellermannTyton’s Practioner training course, Qcom has been appointed as an approved Network...

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Qcom Develops its AV and Customer Engagement Technology Support Offering

By Qcom | June 06 2016 | Qcom Group Blog

We are delighted to announce the appointment of Terry Roberts as Business Development Manager for AV. Terry has worked in the AV industry since the 1980s and joins us from Roche AV where he was responsible for designing and delivering AV solutions as well as leading the installation...

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Call Centre Outsourcing - The Importance of Quality

By Qcom | May 05 2016 | Qcom Group Blog

At Qcom we have long advocated the importance of quality of service in any outsourcing relationship. This importance has been highlighted this week by the latest report from CIO. The report has shown that where once "price competition was imperative", the ability to deliver business...

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Brexit - The View from the World of Outsourcing

By Qcom | March 03 2016 | Qcom Group Blog

Last week the NOA published the results of its recent industry survey on the pros and cons of Brexit (will this term be in the Oxford Dictionary by this time next year I wonder?) and without getting political or putting a personal view I thought it would be of interest to our readers to know...

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Made by Apprentices

By Qcom | March 03 2016 | Qcom Group Blog

This week is National Apprenticeship Week and Qcom has once again committed to supporting the Apprenticeship programme throughout 2016. Over the last 5 years we have brought on and trained a number of apprentices, all of whom have stayed with the business and secured full time employment. Jack...

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Technical Outsourcing Goes BIO at NOA

By Qcom | February 02 2016 | Qcom Group Blog

We have recently changed our corporate imagery and adopted the new descriptor of ‘Business Improvement Outsourcing (BIO)’ – a change that has prompted some to ask: “What’s in a name?”

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