Qcom Group Blog

Qcom Group Blog

ISE 2018 - What's new?

By Qcom | March 03 2018 | Qcom Group Blog

John Berry, Qcom Business Development Director, explains a little of what was new at ISE 2018. ‘Cool' is a somewhat overused word, especially by the younger generation, but it is a very apt adjective to describe some of the new tech on display at ISE 2018. Herewith a quick round-up of some of...

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Can Outsourcing Your Technical Helpdesk Benefit Your Business?

By Qcom | January 01 2018 | Qcom Group Blog

As technology develops and customer expectations rise, pressure is mounting on manufacturers and distributors to provide quality technical support to their customers whenever and wherever they need it. In recent years the popularity of live chats has increased, but research shows that because...

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Even Santa's Courier Service Needs Help with their Handheld Devices!

By Qcom | December 12 2017 | Qcom Group Blog

With Christmas fast approaching Qcom has once again helped a nationwide courier company ensure that all the precious Christmas parcels arrive on time and to the right recipient. Over the past 6 weeks Qcom has triaged, commissioned and distributed 3,000 handheld devices to around 70 sites...

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Kiosks are Mission Critical for Nationwide Department Store

By Qcom | November 11 2017 | Qcom Group Blog

In recent years the need to enhance customer experience has led to technologies such as kiosks becoming mission critical in a retail-environment. Where technology is customer facing retailers must get the equipment back up and running as quickly as possible. Finding a solution to this in house...

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Qcom Expands its Field Service Team

By Qcom | November 11 2017 | Qcom Group Blog

Qcom’s growth continued last month as we took delivery of our latest fleet vehicles. As well as upgrading our existing fleet to larger estate cars, we took delivery of 3 new vans to accommodate larger pieces of equipment. The growth follows significant contract wins with new OEM partners...

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Six Steps to Success - How to keep your customer's card printers up and running

By Qcom | October 10 2017 | Qcom Group Blog

As Christmas fast approaches, the leisure industry is preparing for the inevitability that, come January, guilt-ridden over indulgers will descend on the UK’s gyms, health clubs and spas. Registration for gym membership increases dramatically in January. In fact, 12% of all gym memberships are...

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The 4 steps to Establishing Cost Benefits for Servicing Kiosks

By Qcom | September 09 2017 | Qcom Group Blog

Download our free kiosk support e-guide now! In recent years manufacturers of kiosks have raced to establish their brand in the new world of customer engagement technology. Interactive technology has great benefits for both owner and user but a thorough service provision needs to be put in...

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In-house or Outsourced Service - Weighing up the Pros and Cons

By Qcom | September 09 2017 | Qcom Group Blog

Download our free Kiosk Support E-guide   Managing an effective pre and post sales customer service solution is one of the biggest challenges facing manufacturers of technical equipment. The challenge is particularly sharply focused in the customer engagement sector; when equipment is customer...

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Qcom Welcomes New Faces to the Team

By Qcom | June 06 2017 | Qcom Group Blog

In recent months we have welcomed a number of new members to the Qcom team. We are pleased to welcome John Berry and Greg Richards to the Qcom sales team. John takes on the role of Business Development Director and will be responsible for driving the sales and marketing teams as well as...

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Taking Good Care of the Customer - Why Customer Experience is Key to the Success of Customer Engagement Technology

By Qcom | June 06 2017 | Qcom Group Blog

In recent years the need for enhanced consumer experience has led to technology such as digital signage, kiosks and touchscreens changing the landscape of customer interaction. Manufacturers have raced to establish their brand in the world of customer engagement, focusing much of their attention...

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