Few sectors have been as profoundly impacted by today’s so-called ‘Fourth Industrial Revolution’. This rapid evolution of technology has created automation and control systems which have revolutionised production efficiency at the same time as enhancing quality, precision and accuracy.

As manufacturing systems become increasingly technology dependent, Qcom works with the equipment manufacturers to ensure their technical service and aftermarket capabilities are ready to meet this challenge.

Fix faster, fix smarter…

Ever tighter systems integration means that technology downtime is increasingly costly for manufacturing businesses. Qcom offers a range of service features designed to get critical technology back up and running – smart helpdesk services, rapid deployment of locally based engineers, specialist inventory and logistics, and pre-emptive failure pattern analysis to fix problems before they’ve even happened.

Understanding your customer

With decades of experience in the manufacturing sector, we recognise the demands and sensitivities of business-critical production environments. No two production lines are the same, so our engineers are trained to understand and respond not just to the technology they are working with but also its physical and network connectivity, as well as its context within the line.

A complete solution

We help technology manufacturers deliver technical support excellence throughout the customer lifecycle, including pre-sale trials and demonstrations, equipment configuration and installation, and complete after-market warranty and technical support.

The manufacturing sector has often found itself at the cutting edge of technology and innovation.
From the arrival of the programmable logic controller in 1968 through to the introduction of the collaborative robots we see in industry today, innovation continues to shape our industrial landscape.

Qcom prides itself on staying ahead of this technology curve, having evolved with the sector over more than 40 years. We have a strong track record of developing solutions to support leading-edge new technologies, and already support a full range of existing technologies including (but by no means confined to):

  • Check weighers
  • metal detectors
  • line monitoring
  • vision / recognition
  • desktop printers
  • tape sealers
  • barcoding
  • barcode decoding
  • conveyors
  • pallet labellers
  • desktop printers
  • scanners
  • glue machines
  • label applicators
  • and more.

Read more about

Articles & Case Studies

Flexibility drives outsourcing success for Markem-Imaje

Markem-Imaje works with Qcom in the UK for flexible and responsive engineering support to deliver the best possible customer service.

Read More

In-house vs Outsourced Technical Service & Support

What factors should technology manufacturers take into account when deciding between in-house vs outsourced technical service & aftermarket support delivery?

Read More

Outsourcing with TUPE for win-win-win success

Far from being an obstacle, TUPE provides a powerful framework for effective outsourcing, service delivery & employment relationships.

Read More

© 2024 Qcom Outsourcing Ltd | Privacy and Cookie Policy | Website Design by The Leader Marketing Partnership