Ever tighter systems integration means that technology downtime is increasingly costly for manufacturing businesses. Qcom offers a range of service features designed to get critical technology back up and running – smart helpdesk services, rapid deployment of locally based engineers, specialist inventory and logistics, and pre-emptive failure pattern analysis to fix problems before they’ve even happened.
With decades of experience in the manufacturing sector, we recognise the demands and sensitivities of business-critical production environments. No two production lines are the same, so our engineers are trained to understand and respond not just to the technology they are working with but also its physical and network connectivity, as well as its context within the line.
We help technology manufacturers deliver technical support excellence throughout the customer lifecycle, including pre-sale trials and demonstrations, equipment configuration and installation, and complete after-market warranty and technical support.
Qcom prides itself on staying ahead of this technology curve, having evolved with the sector over more than 40 years. We have a strong track record of developing solutions to support leading-edge new technologies, and already support a full range of existing technologies including (but by no means confined to):
Markem-Imaje works with Qcom in the UK for flexible and responsive engineering support to deliver the best possible customer service.
What factors should technology manufacturers take into account when deciding between in-house vs outsourced technical service & aftermarket support delivery?
Far from being an obstacle, TUPE provides a powerful framework for effective outsourcing, service delivery & employment relationships.