Technical services + support for supply chain, logistics and last-mile delivery technology

Supply Chain
& Logistics

Qcom provides technical services and support to the manufacturers of technology and equipment for the supply chain, logistics and last-mile delivery sectors.

Supply chain technology is fundamental to the effective functioning of the modern global economy, allowing the goods people need to be ever-more efficiently picked, packed, transported and tracked.

We work in partnership with the manufacturer of this equipment to ensure their technical service and aftermarket capabilities meet the same high standards as their technology products.

Be where your customers are

With Qcom’s large engineering network and pan-European technical support infrastructure, you can be confident of securing and rolling-out equipment across multi-site estates, and providing complete after-market support services wherever your technology is deployed.

Rapid response technical support

Your technology is crucial to the smooth running of transport infrastructures and business-critical supply chains, so Qcom offers a range of rapid response and resolution features designed to get things back up and running – smart helpdesk services with technical filter, rapid deployment of locally based engineers, specialist inventory and logistics, and pre-emptive failure pattern analysis to fix problems before they’ve even occurred.

End-to-end support

We help manufacturers ensure technical support excellence throughout the customer lifecycle, including pre-sale trials and demonstrations, equipment configuration and installation, and complete after-market warranty and technical support.

From the first barcodes to the latest GPS and drone innovations, the logistics & supply chain industry has long pioneered new technology.

Qcom prides itself on staying ahead of this technology curve, having evolved with the sector over many years.

We have a strong track record of developing solutions to support leading-edge technologies in warehouses, materials handling, transportation, last-mile delivery, and more. We already support a full range of existing technologies including (but by no means confined to):

Bar code / Auto ID
RFID
GPS
Telematics
Vehicle identification
Smart lockers
Click + collect boxes

Articles & Case Studies

Flexible field engineering for technology manufacturer

Qcom provides a nationwide engineering team for this global manufacturer of product ID and traceability solutions.

Apex appoints Qcom as European technical service & support partner

Qcom has been appointed as European technical service and support partner by Apex Supply Chain Technologies.

Outsourcing with TUPE for win-win-win success

Far from being an obstacle, TUPE provides a powerful framework for effective outsourcing, service delivery & employment relationships.