With Qcom’s large engineering network and pan-European technical support infrastructure, you can be confident of securing and rolling-out equipment across multi-site estates, and providing complete after-market support services wherever your technology is deployed.
Qcom offers a range of rapid response and resolution features designed to get transport technologies back up and running – smart helpdesk services with technical filter, rapid deployment of locally based engineers, specialist inventory and logistics, and pre-emptive failure pattern analysis to fix problems before they’ve even occurred.
We help manufacturers ensure technical support excellence throughout the customer lifecycle, including pre-sale trials and demonstrations, equipment configuration and installation, and complete after-market warranty and technical support.
We have a strong track record of developing solutions to support leading-edge new technologies, and already support a full range of existing technologies including (but by no means confined to):
Within just four weeks, Qcom trained and deployed engineers to significantly upgrade more than 300 parking meters in locations right across the UK.
As firms begin restructuring in response to recession, the case for outsourcing technical services & support has never been more compelling.
Far from being an obstacle, TUPE provides a powerful framework for effective outsourcing, service delivery & employment relationships.