A smart transport revolution is transforming the ways that people and goods move around the world, affecting everything from traffic management to car parking.

We work with the manufacturers of these technologies to ensure their technical service and aftermarket capabilities meet the same high standards as their products.

Be where your customers are

With Qcom’s large engineering network and pan-European technical support infrastructure, you can be confident of securing and rolling-out equipment across multi-site estates, and providing complete after-market support services wherever your technology is deployed.

Rapid response technical support

Qcom offers a range of rapid response and resolution features designed to get transport technologies back up and running – smart helpdesk services with technical filter, rapid deployment of locally based engineers, specialist inventory and logistics, and pre-emptive failure pattern analysis to fix problems before they’ve even occurred.

End-to-end support

We help manufacturers ensure technical support excellence throughout the customer lifecycle, including pre-sale trials and demonstrations, equipment configuration and installation, and complete after-market warranty and technical support.

The transport sector has long pioneered new technology.
Having evolved with the sector over many years, Qcom prides itself on staying ahead of this technology curve.

We have a strong track record of developing solutions to support leading-edge new technologies, and already support a full range of existing technologies including (but by no means confined to):

  • GPS,
  • telematics,
  • traffic management,
  • car park ticketing,
  • vehicle identification,
  • tolling systems,
  • electric vehicle charging points,
  • last-mile technologies (such as lockers, click + collect boxes etc.)

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Articles & Case Studies

Rapid turnaround for equipment in remote locations

Within just four weeks, Qcom trained and deployed engineers to significantly upgrade more than 300 parking meters in locations right across the UK.

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Restructuring for recession with outsourced technical services & aftermarket support

As firms begin restructuring in response to recession, the case for outsourcing technical services & support has never been more compelling.

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Outsourcing with TUPE for win-win-win success

Far from being an obstacle, TUPE provides a powerful framework for effective outsourcing, service delivery & employment relationships.

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