Technical services and aftermarket capability are a key battleground for today’s technology manufacturers.

By outsourcing your provision to Qcom, you can quickly and cost-effectively meet the demand for an exceptional customer experience throughout the purchase and ownership lifecycle.

Our comprehensive warranty and technical support packages are customised from our full service suite to meet the exact requirements of each manufacturer partner.

  • Pre-sales services including lead capture, site surveys, demos and trials
  • Configuration & installation
  • Customer training
  • Helpdesk & technical support
  • Warranty management
  • Field repair
  • Workshop / depot repair
  • Preventative maintenance

Qcom Infographic

By combining technical and service excellence in a flexible, scalable package, Qcom has become the outsource partner of choice for global technology manufacturers.

Technical expertise

Qcom is a dedicated and proven technical services provider, offering best-in-class engineers, specialist facilities and an exceptional support infrastructure.

Service excellence

Our commitment to customer service excellence means you can provide exceptional after-market support for long-term reputational advantage.

Responsiveness

Our flexible approach makes it easy for you to start small, and to adjust rapidly to fluctuations in demand. With Qcom, you’ll only pay for the technical services which you and your customers require.

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Articles & Case Studies

Outsourcing with TUPE for win-win-win success

Far from being an obstacle, TUPE provides a powerful framework for effective outsourcing, service delivery and employment relationships.

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European repair centre for US manufacturer

Qcom provides this US printing technology manufacturer with a total European repair centre solution for both warranty and non-warranty repairs.

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Restructuring with outsourced technical service and support

In response to changing market and product requirements, this global technology manufacturer restructured its technical service and support function by outsourcing to Qcom.

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