Outsourced Support | Total Outsource Partner

Total Outsource
Solutions

Qcom provides technology manufacturers with the complete warranty and technical service capability they need to establish and grow new markets.

Technical services and aftermarket capability are a key battleground for today’s technology manufacturers.

By outsourcing your provision to Qcom, you can quickly and cost-effectively meet the demand for an exceptional customer experience throughout the purchase and ownership lifecycle.

One-stop-shop

Our comprehensive pre- and post-
sales technical service portfolio plus
proven migration and adoption
processes ensure a complete and
hassle-free implementation.

Control costs

Qcom’s flexible and scalable contracts
mean you only pay for the level of
support you need – allowing you to
start small, scale up as your market
share grows, and respond rapidly to
fluctuations in demand.

Build market share

Our technical pre-sales and sales
service can help you grow sales
fast, and by focusing just as much
on customer service as on
technical excellence, we make sure
your after-market support will not
only protect but build your brand
reputation.

Build market share

Control costs

One-stop-shop

Our comprehensive warranty and technical support packages are customised from our full service suite to meet the exact requirements of each manufacturer partner.

Pre-sales services including lead capture, site surveys, demos and trials
Configuration & installation
Customer training
Helpdesk & technical support
Warranty management
Field repair
Workshop / depot repair
Preventative maintenance

Qcom Infographic

By combining technical and service excellence in a flexible, scalable package, Qcom has become the outsource partner of choice for global technology manufacturers.

Technical expertise

Qcom is a dedicated and proven technical services provider, offering best-in-class engineers, specialist facilities and an exceptional support infrastructure.

Service excellence

Our commitment to customer service excellence means you can provide exceptional after-market support for long-term reputational advantage.

Responsiveness

Our flexible approach makes it easy for you to start small, and to adjust rapidly to fluctuations in demand. With Qcom, you’ll only pay for the technical services which you and your customers require.

Articles & Case Studies

Outsourcing with TUPE for win-win-win success

Far from being an obstacle, TUPE provides a powerful framework for effective outsourcing, service delivery and employment relationships.

European repair centre for US manufacturer

Qcom provides this US printing technology manufacturer with a total European repair centre solution for both warranty and non-warranty repairs.

Restructuring with outsourced technical service and support

In response to changing market and product requirements, this global technology manufacturer restructured its technical service and support function by outsourcing to Qcom.