Customer Service Apprentice – Worcestershire

The Company

Qcom based in Droitwich, Worcestershire, is a leading provider of outsourced technical support and maintenance services for leading global technology companies.

Qcom delivers the highest standards to its customers by bringing out the best in its people. As well as offering competitive salaries and benefits, we place a real emphasis on support and guidance for careers and personal development.

Working within our customer service department we are recruiting for an experienced Customer Service Administrator with a “Can do” attitude used to working in a fast-paced environment

As a Customer Service Apprentice, you will be part of a team responsible for delighting our customers and to continually exceeding their expectations.

The Role

Answering Service telephone and transferring calls as required.

Taking service call details from clients and entering into system, ensuring excellent customer service at all times.

Operating a computerised Service Management System interface and coordinating activities between our engineers (Workshop and Field) to ensure Service Level Agreements and customer expectations are met.

Receiving details from engineers on work carried out and updating both system and clients as required.

Monitoring and replying to helpdesk inbox customer queries via email and responding where necessary.

Delivering industry leading service assisting with meeting Company targets in response, fix and first-time fix.

Raising quotes for repairs and sending to customers where appropriate.

Processing purchase orders received from customers and updating our Service Management system in accordance

Monitoring and Scheduling calls to book preventative maintenance site visits in accordance to customer contracts.

Assisting with Project Co-ordination and providing Project updates.

 

The Placement

A placement learning a variety of services supported by the team and where you will learn to deliver excellent customer service. You will receive ongoing support  and development that will equip you with the skills and knowledge required for a career in customer service.

 

This is an excellent opportunity to join an expanding company and in return we offer first class training, excellent career prospects and a competitive remuneration package including company vehicle.

 

To apply please send your current CV along with a covering letter

 

Apply Here

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