Field Service Engineers – Nationwide

Summary:

Qcom is recruiting for Field Service Engineer roles in the following locations: Manchester; Kent; Plymouth; Taunton; Southampton:

Full time and permanent roles.
Competitive salary with overtime.
Company vehicle, fuel card, mobile phone, laptop, all tools, PPE, and uniform provided.
Career development opportunities.

See below for full details…

The Company

Qcom is a longstanding and well-known independent company providing specialist technical services and aftermarket support solutions for technology manufacturers.

Qcom delivers the highest standards to its customers by bringing out the best in its people. As well as offering competitive salaries and benefits, we place a real emphasis on support and guidance for careers and personal development.

Role & Requirements

We are recruiting for Field Service Engineer roles in the following locations: Manchester; Kent; Plymouth; Taunton; Southampton.

The responsibilities of a Qcom Field Service Engineer include:

- Providing preventative maintenance services.
- Smart locker maintenance.
- Troubleshooting and repair of retail equipment.
- Installation of technology kiosks, including self-service technology.
- Office printer and photocopier repairs.
- Car parking & Access Control systems.
- Call progress updating via smart phone.
- Adherence to service level agreements to all customers.
- Management of supplied tools and parts to 100% accuracy.

Essential skills include:

- Communicating well with all levels of staff at client sites.
- Quickly building rapport and gaining client confidence.
- Working individually or as a part of a team.
- Comfortable working outdoors in all weathers
- Following company procedures and methods, including detailed work instructions.
- Using tools supplied to resolve 95% of issues at the first time of asking.
- Quickly learn new products.

Experience of the break/fix, preventative maintenance and installation of retail and similar technology equipment (including barcode scanners, EPOS, office printers/photocopiers, smart lockers, car parking systems and other electrical and mechanical equipment) is beneficial but not essential, as first-rate and ongoing manufacturer and in-house training is provided.

This role will suit candidates with strong technical and communication skills. Punctuality and reliability are essential, as is the flexibility to meet a requirement for occasional weekend and out-of-hours work.

The ideal candidate will be presentable, approachable and have a ‘can do’ attitude and a willingness to ‘go the extra mile’. It is an ideal role for self-motivated individuals who can operate on their own initiative.

You will have a good standard of secondary-level education, good Microsoft Word and Excel skills, and ideally an IT or engineering qualification.

Most importantly of you, you will be passionate about your work, take pride in helping customers, and have good customer service and community skills.

An eagerness to learn is essential!

Please Note: Applicants must be authorised to work in the UK, have a full driving licence, and be able to pass relevant security screening.

Benefits

These Field Service Engineer roles are full time and permanent, with benefits including:

- Competitive salary (DOE)
- Overtime opportunities
- Flexible schedule
- Up to 25 days annual leave plus Bank Holidays, dependent on service
- Company vehicle, fuel card, mobile phone, laptop, all tools, PPE, and uniform provided.
- Company pension
- Company events
- Career development opportunities

As these are field service roles, you will start and finish your days at home. There are plenty of overtime opportunities, weekend standby, and out-of-hours project work with enhanced payments.

How to apply

If you have the skills, experience and ‘can do’ attitude required for this position, click “apply” today to open an email to our team.

Please send your current CV along with a covering letter.

Other suitable skills and experience you might wish to highlighted includes: IT Support Engineer; Field IT Engineer; Maintenance Engineer; IT Support; Tech Repair; Repair Technician; Field Operative; PC, EPOS, car parking, last mile support roles.

PLEASE NOTE: You must be authorised to work in the UK.

NO AGENCIES PLEASE.

Apply Here