Explore the benefits of an integrated technical contact centre for technology product support. This guide looks at the use of customer contact centres by technology manufacturers, integrators and distributors.

What does it take to ensure a successful rollout for technology products? This guide explores how a smooth and timely transition from purchase order to operation can set the stage for a long and successful customer relationship.

This pdf guide looks at the challenges of providing outstanding technical service and support, and weighs up the benefits of delivering it via in-house resources, an outsource partner, or a mix of both.

This pdf document is a supplement to the In-house or Outsourced? guide, providing a checklist to structure a comprehensive and accurate cost benefit analysis.