Our client provides retail and hospitality businesses throughout Europe with specialist solutions for their till and payment systems.
To support operations throughout the UK the company required a technical support specialist able to meet 7-day 4-hour response times for break-fix support, as well as support on-demand installations, decommissions and upgrades.
This partial outsource solution has been designed to provide a flexible solution, supporting the client’s own engineering team and ensuring the required high level of response and end-user experience.
A voucher-based system supports the 7-day 4-hour call out break-fix support requirement, and Qcom’s nationwide field engineering team has been fully trained to support both break-fix and ad hoc installation/deinstallation requirements as they arise.
Qcom has created a bespoke partial outsourcing solution which supports this EPOS specialist and allows it to maintain the highest level of responsiveness and customer service for retail and hospitality businesses throughout the UK.
The service is flexible to support the unpredictable and cyclical nature of technical service demand in these sectors, and fully scalable to support further business growth in this territory.
In retail and hospitality settings, the cost of each technology downtime incident can be staggering. This flexible, quick-response technical support solution has been designed to reflect the fact that every single EPOS system and unit is absolutely mission critical to the customer.
Qcom Managing Director