Site Surveys

Site Surveys

Qcom site surveys can help you ensure the correct application, specification and user environment for successful product sales. Designed to ensure the right equipment is installed in the optimal locations, with well-planned provisions for power, data and other requirements, site surveys include:

  • Review of existing hardware / systems and report of specifications and state.
  • Physical footprint assessment.
  • Power and data assessment.
Wireless Network

Wireless Network

We provide a range of services to support RF wireless networks, making sure your technology can communicate optimally across a network with full coverage and free from interference. We can project manage and deliver RF wireless networking projects from beginning to end, with services including:

  • RF site surveys
  • Network device configuration
  • RF network installation
  • RF network infrastructure support
  • Network troubleshooting
Product Trials & Demos

Product Trials & Demos

We can support your sales teams when working on an opportunity to install new equipment into a prospective end user.

Our engineers and technicians can install and set up any demonstration equipment, and even provide a dedicated engineer to attend site each day through the pilot period, to ensure the system runs smoothly.



Qcom provides technology manufacturers and distributors with specialist e-fulfilment services.

With dedicated engineering and logistics infrastructures, warehouse facilities and inventory systems, we can support a full pick, pack and dispatch service for either components or complete products.

Crucially for complex technology products, Qcom’s commitment to technical and engineering excellence allows us, where required, to integrate order fulfilment into a broader whole-of-life service and support lifecycle.

  • On-site secure warehousing
  • Inventory systems ensuring professional and fully-audited handling of stock
  • Product and spares capability, including demo and bonded new stock for resale
  • White glove services suitable for delicate electronics, high-value technology, medical instruments, and other specialist equipment
  • Dedicated assembly, commissioning and testing stations to support complex roll-out and re-work projects
  • Efficient and effective logistics infrastructure, including a technical courier network and 15 forward stock locations
  • Comprehensive pan-European aftermarket support, including technical helpline, field and workshop repair, swap-out, and warranty management.


Qcom provides manufacturers with a cost-effective specialist configuration service, preparing technology projects for installation or onward distribution.

With a large pool of engineers and dedicated project management, we can meet the most demanding of roll-out schedules (measured in weeks, days or just hours). Units can be commissioned with either standard configuration or with bespoke customised setup, including user-defined items such as passwords. Units can either be checked on your premises, delivered to Qcom’s commissioning centre in Droitwich, or completed at the client’s site.

  • Loading and configuring application software
  • Customisation of equipment from configuring settings to loading custom-written software
  • Device commissioning
  • Battery charging and accessories fitting
  • Pre delivery inspection and testing for dead on arrival


Our technical and logistics specialists can ensure the fast, cost-effective and right-first-time installation of your technology products. To ensure the right price-point for every installation, we offer a flexible and tiered service. Technical consultants will install higher-end technology products, while our own technical couriers implement the cost-effective installation of simpler devices.

  • Hardware and software installations
  • Standalone or networked installation
  • Connectivity with SQL, SAP, Oracle and Microsoft databases
Customer training

Customer training

Training is essential to ensure the correct operation and expected customer-experience for any technology product. Qcom provides a range of standard training course for product users, super users and onsite technical support staff, as well as customised solutions designed to cover specific or niche requirements.

Courses can be carried out at Qcom’s dedicated training centre, or offsite at customer locations. Most courses run for between two and four delegates, but larger groups can be accommodated. Delegates receive certificates following the completion of all courses.

Articles & Case Studies

Technical support of UK MedTech launch

Qcom provides this US healthcare technology giant with the nationwide technical services and support it needed for a new UK product launch.

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Nationwide installation of intelligent lockers

After winning a major new contract, Bybox commissioned Qcom for the rapid roll-out of 4,700 intelligent lockers at sites throughout the UK.

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In-house vs Outsourced Technical Service & Support

What factors should technology manufacturers take into account when deciding between in-house vs outsourced technical service & aftermarket support delivery?

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