Technical Service & Support for Urban Mobility, Transportation & Smart City

Urban Mobility,
Transport & Smart City

Qcom provides technical services and support to the manufacturers of urban mobility, transportation & smart city technologies.

Technology is transforming the way we live and move around our urban spaces.

Integrated transit and traffic management systems are revolutionising mobility. Together with smart technologies for vending, kiosks, lockers, digital signage and more, they support and enhance the quality of urban lifestyles by reducing congestion and pollution, increasing efficiency and the flow of people, and improving safety.

And beyond our towns and cities, those same technologies are transforming the ways that people and goods move right around the world.

The efficient, safe and reliable performance of these mission-critical technologies has never been more important.

Which is why Qcom is an outsource partner of choice for the manufacturers of these technologies and their partners, ensuring that their technical service and aftermarket capabilities meet the same remarkable standard as their products.

The urban mobility & smart city environment

Contact us today

Whatever your urban mobility, transportation or smart city technology, we can help you deliver technical service and after-market excellence.

Contact Qcom today to discuss your technical service, field engineering and support challenges.

Email: sales@qcom.co.uk

Call: +44(0)1905 827650

Or watch our campaign film below for more information:

Be where your customers are

With Qcom’s large UK & Ireland field engineering network and technical support infrastructure, you can be confident of deploying, maintaining and supporting your equipment wherever it is – from city centre telematics to remote rural ticketing or display equipment.

Rapid response technical support

Qcom offers a range of rapid response and resolution features designed to get your equipment back up and running – smart helpdesk services with technical filter, rapid deployment of locally based engineers, specialist inventory and logistics, and pre-emptive failure pattern analysis to fix problems before they’ve even occurred.

End-to-end support

We help manufacturers ensure technical support excellence throughout the customer lifecycle, including pre-sale trials and demonstrations, equipment configuration and installation, and complete after-market warranty and technical support.

The transport sector has long driven innovation, but recent years have witnessed unprecedented acceleration across all the technologies involved in the movement of people and goods.

Beyond advancements in transport modes themselves, interconnected systems have increasingly created smart city environments where transit, people flow, urban mobility and supply chain technologies have become integrated and managed.

The result is not merely modernising urban infrastructure but fundamentally transforming how people interact with their environments and access services in increasingly populous metropolitan areas.

Having evolved alongside this sector over many years, Qcom prides itself on staying ahead of this technology curve. We boast a strong track record of developing solutions to support leading-edge new technologies, and already support a full range of existing technologies including (but by no means limited to):

Traffic management
Telematics including GPS
Vehicle identification
Tolling systems
Access control & security
EV / EV charging
Ticketing machines
Last-mile technologies including lockers, click + collect boxes, etc.
Vending technologies
Digital signage
And more…

Articles & Case Studies

Nationwide engineering support for parking technology

Qcom provides a selective outsourcing solution for this parking access and security specialist, delivering a planned preventative maintenance programme and providing scalable field repair services in support of an in-house engineering team.

On-site support for mission-critical access control technology

Qcom provides a comprehensive aftermarket support capability for a UK-based supplier of security technologies.

In-house vs Outsourced Technical Service & Support: A Complete Guide

What factors should technology manufacturers take into account when deciding between in-house vs outsourced technical service & aftermarket support delivery?