With Qcom’s large engineering network and pan-European technical support infrastructure, you can be confident of securing and rolling-out sales across large multi-site estates of NHS and private hospitals, GP and private clinics, PCTs, pharmacies, laboratories, private care homes and occupational health departments – and then fully supporting your technology wherever it is deployed.
We get care critical equipment back up and running with a range of rapid response and resolution measures including same-day 7-day support, smart helpdesk services with technical filter, rapid deployment of locally based engineers, specialist inventory and logistics (for quick access to parts and replacement services), and pre-emptive failure pattern analysis to fix problems before they’ve even occurred.
We help manufacturers ensure technical services excellence throughout the customer lifecycle, from equipment commissioning and installation to warranty management, field and workshop repair, preventative maintenance, and helpdesk support.
We have a strong track record of developing solutions to support leading-edge new technologies, and already support a full range of existing technologies, including hospital equipment, surgical and medical devices, laboratory equipment, dental equipment, medical imaging, and veterinarian equipment.
Examples of Qcom medtech support capabilities include (but are no means confined to):
Qcom provides this medical cart technology manufacturer with an outsourced technical services package that supports end-users throughout the customer and product lifecycle.
Qcom supports this world leader in blood diagnostic technology with seven-day field engineering support, preventative maintenance, and project support.
Far from being an obstacle, TUPE provides a powerful framework for effective outsourcing, service delivery & employment relationships.