Technical service and support for medical technology (Medtech)

Medical

Qcom is a leading provider of technical services and support to the global manufacturers of medical devices and equipment.

Medical technology – medtech – plays a critical role in the delivery of modern healthcare, providing better diagnosis and treatment options for healthcare professionals and improving the quality of care to their patients.

We work in partnership with medtech manufacturers to ensure their technical service and aftermarket capabilities meet the same high standards as their technology products.

In the field or the workshop

With Qcom’s large engineering network and pan-European technical support infrastructure, you can be confident of securing and rolling-out sales across large multi-site estates of NHS and private hospitals, GP and private clinics, PCTs, pharmacies, laboratories, private care homes and occupational health departments – and then fully supporting your technology wherever it is deployed.

Rapid response

We get care critical equipment back up and running with a range of rapid response and resolution measures including same-day 7-day support, smart helpdesk services with technical filter, rapid deployment of locally based engineers, specialist inventory and logistics (for quick access to parts and replacement services), and pre-emptive failure pattern analysis to fix problems before they’ve even occurred.

End-to-end medtech support

We help manufacturers ensure technical services excellence throughout the customer lifecycle, from equipment commissioning and installation to warranty management, field and workshop repair, preventative maintenance, and helpdesk support.

The medical sector has always been at the vanguard of technological advances, with innovation playing a crucial role in sustaining and improving health.

Qcom prides itself on staying ahead of this technology curve, having evolved with the sector over many years.

Download the Qcom MedTech leaflet [pdf] for more information.

We have a strong track record of developing solutions to support leading-edge new technologies, and already support a full range of existing technologies, including hospital equipment, surgical and medical devices, laboratory equipment, dental equipment, medical imaging, and veterinarian equipment.

Examples of Qcom medtech support capabilities include (but are no means confined to):

Measurement equipment (such as pulse oximeters, vital signs machines, tympanic thermometer, scales, defibrillators, suction pumps)
Diagnostic and screening technology (such as laboratory blood diagnostic equipment)
Information and patient care carts
Bedside patient management systems
Dispensing technology
Medical printing
Patient movement and mobility
and more.

Articles & Case Studies

Full-service support for medtech manufacturer

Qcom provides this medical cart technology manufacturer with an outsourced technical services package that supports end-users throughout the customer and product lifecycle.

Field support for cutting-edge laboratory technology

Qcom supports this world leader in blood diagnostic technology with seven-day field engineering support, preventative maintenance, and project support.

Outsourcing with TUPE for win-win-win success

Far from being an obstacle, TUPE provides a powerful framework for effective outsourcing, service delivery & employment relationships.