The customer experience in these highly competitive sectors has become defined by a vast range of Customer Engagement Technologies (CETs) designed to engage and serve customers, enhance service experiences and build loyalty.

As this technology becomes increasingly mission-critical for shops, restaurants, hotels and leisure facilities, Qcom works with the equipment manufacturers to ensure their technical service and aftermarket capabilities are ready to meet this challenge.

Be where your customer is…

With Qcom’s large engineering network and pan-European technical support infrastructure, you can be confident of rolling-out sales across large multi-site estates of shops, restaurants, concession stands, hotels, leisure complexes, and then fully supporting your technology wherever it is deployed.

Fix faster, fix smarter…

With one estimate putting the average cost for retail downtime incidents at £3,675 per minute, Qcom designs its services for rapid response and fix times – smart helpdesk services with technical filter, rapid deployment of locally based engineers, specialist inventory and logistics, and pre-emptive failure pattern analysis to fix problems before they’ve even happened.

The complete solution

We help manufacturers ensure technical support excellence throughout the customer lifecycle, including pre-sale trials and demonstrations, equipment configuration and installation, and complete after-market warranty and technical support.

The retail, hospitality, food and leisure sector has often found itself at the cutting edge of technology and innovation. The pace of change shows no sign of abating.
Mature EPOS, barcode, scanner and printer equipment has long-since been joined by an array of digital and mobile technologies. Next-generation voice, AI and robotic solutions are already here.

Qcom prides itself on staying ahead of this technology curve, having evolved with the sector over more than 40 years. We have a strong track record of developing solutions to support leading-edge new technologies, and already support a full range of existing technologies including (but by no means confined to):

  • Kiosks
  • Digital signage
  • EPOS
  • Mobile and handheld (scanners, barcode readers, tablets)
  • Printers
  • Barcoding & labelling
  • Network & connectivity (including routers, switches, servers, wi-fi access points, RFID)
  • Vending and ticketing
  • Smart lockers and click + collect boxes
  • Food monitoring equipment

Read more about

Articles & Case Studies

Nationwide warranty management field repairs

Qcom provides a nationwide warranty management service to support an estate of ‘click and collect’ kiosks for a leading UK department store.

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Building a new normal: Technical services pivotal to implement & support essential technology

As technology manufacturers race to meet the demand for rapid rollouts, modifications and rock-solid reliability, technical service & support capability matter more than ever.

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Apex appoints Qcom as European technical service & support partner

Qcom has been appointed as European technical service and support partner by Apex Supply Chain Technologies.

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