With Qcom’s large engineering network and pan-European technical support infrastructure, you can be confident of rolling-out sales across large multi-site estates of shops, restaurants, concession stands, hotels, leisure complexes, and then fully supporting your technology wherever it is deployed.
With one estimate putting the average cost for retail downtime incidents at £3,675 per minute, Qcom designs its services for rapid response and fix times – smart helpdesk services with technical filter, rapid deployment of locally based engineers, specialist inventory and logistics, and pre-emptive failure pattern analysis to fix problems before they’ve even happened.
We help manufacturers ensure technical support excellence throughout the customer lifecycle, including pre-sale trials and demonstrations, equipment configuration and installation, and complete after-market warranty and technical support.
Qcom prides itself on staying ahead of this technology curve, having evolved with the sector over more than 40 years. We have a strong track record of developing solutions to support leading-edge new technologies, and already support a full range of existing technologies including (but by no means confined to):
Qcom provides a nationwide warranty management service to support an estate of ‘click and collect’ kiosks for a leading UK department store.
As technology manufacturers race to meet the demand for rapid rollouts, modifications and rock-solid reliability, technical service & support capability matter more than ever.
Qcom has been appointed as European technical service and support partner by Apex Supply Chain Technologies.