Channel Solutions | Aftermarket & Field Engineer Support

Channel
Solutions

Qcom helps technology channel partners deliver exceptional after-market support and technical services projects for their customers.

Alongside our work with technology OEMs, we support their channel partners with whole-of-life technical and field engineering services.

From configuration and installation to preventative maintenance and field repair, we help technology channel partners to increase value and build margin on their technology sales.

Proven partner

Qcom is the proven non-compete service partner for technology resellers – a market leader with an outstanding track record of consistent delivery stretching back nearly 50 years.

Nationwide coverage

A nationwide footprint of customer-focused engineers throughout the UK and Ireland, manufacturer-trained to deliver an exceptional technical and service experience.

Rapid response

Our field engineers are there – where your customers need us and when they need us. Four-hour, same-day, and next-day response times are available depending on the needs of your end users.

Service specialists

We are 100% technical service specialists – no product sales, just a dedicated infrastructure of helpdesk, service centre and forward stock facilities supporting our field engineering teams throughout UK and Ireland.

Whole-of-life support

As well as maintenance and repair contracts, Qcom offers whole-of-life technology service and support that can help you meet deployment and installation deadlines, delivering on-site training requirements, meet service SLA’s, turn around workshop repairs, and more.

Full service

Expert support

Rapid response

Nationwide coverage

Proven partner

Qcom’s full range of technical and support services covers the entire sales process and technology product lifecycle.

Pre Sales and Service support:

Commissioning and configuration
Installation
Onsite certified training courses

Aftermarket and warranty:

Field engineer support
Contract and non-contract field repair
Workshop repairs
Inventory and logistics

Qcom Infographic

And our UK & Ireland-wide network of field engineers is supported by a dedicated technical services infrastructure, including:

Qcom's UK & Ireland engineering network

Technical repair centre
Forward stock locations
Customer helpdesk
Inventory & logistics
Training facilities

Effective aftermarket support makes sure that your customers’ technology operates at peak efficiency when and where they need it, minimising downtime and maximising productivity.

Exceptional service

Helping you provide a complete after-market solution, including planned preventative maintenance to reduce product faults and prolong product lifetime, and contract field repair to minimise downtime and disruption to business.

Flexible options

Support contracts available to meet all needs, with comprehensive or labour-only options both including guaranteed response times (up to same business day) and unlimited call outs & helpdesk support.

Your technology

Our channel services are technology and brand agnostic, supporting equipment throughout the many environments in which our OEM manufacturing customers operate – from supply chain to retail, industry automation to urban mobility.

Articles & Case Studies

EPOS channel support

Qcom provides a flexible outsourced technical service and support solution for a channel specialist in EPOS systems for the retail and hospitality sectors.

The power of outsourced roll-out & installation

There are plenty of good reasons why rollouts are among the most frequently outsourced technical services projects.

Multilingual helpdesk

Qcom met this client’s requirement for a multi-lingual technical helpdesk and warranty management.

Alongside our work with technology OEMs, we support their channel partners with whole-of-life technical and field engineering services.

From configuration and installation to preventative maintenance and field repair, we help technology channel partners to increase value and build margin on their technology sales.

Qcom’s full range of technical and support services covers the entire sales process and technology product lifecycle.

Pre Sales and Service support:

Commissioning and configuration

Installation

Onsite certified training courses

Aftermarket and warranty:

Field engineer support

Contract and non-contract field repair

Workshop repairs

Inventory and logistics

And our UK & Ireland-wide network of field engineers is supported by a dedicated technical services infrastructure, including:

Technical repair centre

Forward stock locations

Customer helpdesk

Inventory & logistics

Training facilities