Qcom is committed to ensuring the security and protection of the personal information that we process and to providing a consistent approach to data protection that complies with all relevant legislation and regulation.
We need to process and hold personal details when a service is requested from Qcom in order to provide that service. This information is stored in Qcom’s service management software, Access SME.
We only use these details to provide the service requested and for other closely related purposes. For example, we might use the information to carry out a customer satisfaction survey to find out whether you were happy with the service received.
When an end user calls Qcom’s helpdesk, or when a Qcom Partner provides us with an end user’s details, we will process and store this information for the purpose of providing a contracted service. This information may include a telephone number, email address and site address. The data will be stored securely within our service management software, Access SME.
Where necessary, we may pass these details to approved Qcom partners in order to carry out the request. These providers are compliant with all relevant legislation and regulation and will only use personal details on Qcom’s behalf to deliver the required service.
When someone visits www.qcom.co.uk, we use a third-party service, Google Analytics, to collect information such as the number of visitors and their behaviour patterns. We do this to improve the performance of our website over time.
The information collected is not used to identify individuals, nor do we allow Google to identify individuals.
There are areas of our website where we collect personally identifiable information, such as the Contact Us page. We will make it clear when we are collecting this information and explain how it will be stored and used.
When you visit the Qcom website, cookies and similar technologies may be placed on your device. We use these technologies to support the operation of the website, understand how visitors use it and improve our website and marketing.
Some of these technologies are provided by third parties, including Google Analytics and LinkedIn. More information about these services and how they use data is provided elsewhere in this policy.
A cookie notice is displayed when you first visit our website. By selecting “OK, got it”, you agree to our use of cookies and similar technologies as described in this policy.
You can control or delete cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website work. Guidance is available at www.allaboutcookies.org/manage-cookies.
We use Lead Forensics to help us understand which organisations visit our website and how they use it. When someone visits our website, Lead Forensics processes their IP address and technical and usage information, matching business IP addresses against its business database. This may identify the organisation associated with a visit, but not the individual visitor.
We use this information for website analysis, marketing and business development, based on our legitimate interests in understanding interest in our services and developing relevant business relationships. Lead Forensics acts as our data processor and processes information on servers in the UK and EU.
You may object to this processing by contacting outsourcing@qcom.co.uk. Further information is available in the Lead Forensics Data Compliance statement.
We use the LinkedIn Insight Tag, a tracking technology provided by LinkedIn Corporation, to help us measure the effectiveness of our LinkedIn advertising campaigns and understand how visitors interact with our website.
When you visit our website, the LinkedIn Insight Tag may collect and process:
This data is encrypted, anonymised and stored by LinkedIn for up to 180 days before being deleted.
We use the LinkedIn Insight Tag to:
This helps us improve our marketing and provide more relevant content to users.
The processing of your data through the LinkedIn Insight Tag is based on your consent, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
You can control how LinkedIn processes your data by adjusting your LinkedIn advertising preferences or disabling cookies through your browser settings.
For more information, please see LinkedIn’s Privacy Policy.
We store customer data in our secure CRM system, Workbooks. We may store your name, employer, email address and telephone number. We may contact you by email with information about Qcom’s services, service updates and special offers.
If you no longer wish to receive marketing emails, you can select the unsubscribe option in any of our marketing emails or contact outsourcing@qcom.co.uk. You may also use this address to ask us to delete personal information that we hold about you.
We use third-party email software, Mailchimp, to deliver our marketing campaigns and monthly e-zines. Our marketing emails may contain a single, campaign-specific web beacon pixel that tells us whether an email has been opened and whether links within it have been selected.
We may use this information to understand which emails are more relevant to recipients and improve our email content over time. The pixel will be deleted when you delete the email.
For more information, please see Mailchimp’s privacy notice.
Under UK data protection law, you have rights in relation to the personal information that Qcom holds about you.
You are entitled to find out whether we hold any personal information about you by making a Subject Access Request. We will:
To make a request, please contact the Data Protection Contact using the details below.
You can read more about your rights on the Information Commissioner’s Office website.
Qcom Technology Ltd is the data controller responsible for the personal information described in this policy.
If you have any questions or concerns about how we collect or use your personal information, wish to exercise your rights or make a data protection complaint, please contact:
Data Protection Contact
Email: outsourcing@qcom.co.uk
Telephone: +44 (0)1905 827650
Qcom Technology Ltd
3 Hampton Park
Wassage Way
Hampton Lovett Industrial Estate
Droitwich Spa
Worcestershire
WR9 0NX
We will acknowledge a data protection complaint within 30 days and investigate and respond without undue delay.
You also have the right to complain to the Information Commissioner’s Office. Further information is available at www.ico.org.uk/make-a-complaint.
We regularly review our privacy notice. This privacy notice was last updated on 12 August 2026.
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