Thanks to Qcom’s large engineering network, and our pan-European technical support and logistics infrastructure, you can easily choose when and how to provide return-to-depot or field service support.
The quality of the customer support experience is critical to building a strong consumer brand. We recruit and train for service excellence as well as technical know-how, and build processes that allow our people to deliver the very best customer experience on behalf of your brand.
We can work closely with your retail and distribution partners as well as your own service, technical and leadership teams, ensuring full and seamless integration with your company brand values and processes.
We have a strong track record of developing solutions to support leading-edge new technologies, and already support a wide range of existing home devices and equipment including (but by no means confined to):
Qcom supports this premium audio-visual technology company with an end-to-end ‘white glove’ fulfilment, commissioning and support service.
More and more services promise ‘white glove’ treatment, but for technology products this needs to include some very specific commitments.
What factors should technology manufacturers take into account when deciding between in-house vs outsourced technical service & aftermarket support delivery?