White glove fulfilment and support for premium AV technology.

At a Glance

Qcom supports this premium audio-visual technology company with an end-to-end ‘white glove’ fulfilment, commissioning and support service.

Inventory ManagementInventory Management
Warranty ManagementWarranty Management

The Need

Our client is a UK and US-based specialist manufacturer of high-end audio and visual technology for the retail market.

The company needed a technical service and support partner to provide a comprehensive and scalable ‘white glove’ e-fulfilment and support service capable of meeting growing demand in the UK market.

The Challenge

This premium retail technology required a safe and clean storage environment to protect the product and its sophisticated electronics.

The brand’s innovative packaging required a completely bespoke e-fulfilment process, from carton construction, product packaging, labelling and sealing, to dispatch, inventory management and full reporting.

The Solution

A dedicated area was allocated in Qcom’s Technical Resource Centre to handle the product, providing the environment for a comprehensive white glove storage and packaging solution.

An email alert to our team is generated whenever an end user places an order through the brand website. Our warehouse team then pick the parts required from a designated and secure clean room, and packs them into branded packaging.

Once this process has been completed, and the correct labels have been applied, the product is dispatched to the end-user.

Careful inventory logistics and management of stock ensures that product levels remain above an agreed threshold, making sure all orders can be completed within the service level agreement.

The Results

This UK wide e-fulfilment service allows our customers to meet increasing demands in the UK market whilst maintaining its service levels and the quality of its unique packaging solution.

As a result of Qcom’s commitment to ‘go the extra mile’, the customer has been able to scale its business with the support of a while labelled outsourcing solution.

Qcom’s continues to excel in the provision of mobile, highly skilled, and flexible commissioning, logistics and engineering services, delivering technical, operational and service excellence at every stage.

The client was in need of a technical service partner capable of providing a full e-fulfilment service that can quickly adapt to the demands of a growing organisation. Our solution is one that can easily be scaled without any disruption to service, and is located in a dedicated section of our Technical Resource Centre.

Neil Anderson, Managing Director

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