By partially outsourcing – often known as selective outsourcing or rightsourcing – one or more technical services to Qcom, our manufacturer partners can resolve a wide range of operational  challenges.

Whatever your strategic or operational objectives, Qcom can provide a customised and cost-effective solution comprising any (or all) of our technical services and support functions.

  • Pre-sales services including lead capture, site surveys, demos and trials
  • Configuration & installation
  • Customer training
  • Helpdesk & technical support
  • Warranty management
  • Field repair
  • Workshop / depot repair
  • Preventative maintenance

Qcom Infographic

Qcom is an award-winning technical services partner, offering everything technology manufacturers need to address critical pre- and post-sales support challenges.

Technical excellence

Qcom is a dedicated and proven technical services provider, offering best-in-class engineers, specialist facilities and an exceptional support infrastructure.

Borderless collaboration

We are outsource specialists, experienced in working seamlessly with service, technical and leadership teams, and aligning fully with their company culture, values and processes.

Flexible service

Adaptability and flexibility are essential for long-term outsourcing success. Our service is responsive and scalable, both in meeting short-term fluctuations in demand but also in being able to grow or adjust over the longer term, as your business and market needs evolve over time.

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Articles & Case Studies

Meeting a 4-hour response target

Qcom has helped this global manufacturer of print and imaging technology to introduce an enhanced 4-hour response repair service for customers.

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In-house vs Outsourced Technical Service & Support

What factors should technology manufacturers take into account when deciding between in-house vs outsourced technical service & aftermarket support delivery?

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Multilingual helpdesk

Qcom met this manufacturer’s requirement for a multi-lingual technical helpdesk and warranty management.

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