Qcom is a dedicated and proven technical services provider, offering best-in-class engineers, specialist facilities and an exceptional support infrastructure.
We are outsource specialists, experienced in working seamlessly with service, technical and leadership teams, and aligning fully with their company culture, values and processes.
Adaptability and flexibility are essential for long-term outsourcing success. Our service is responsive and scalable, both in meeting short-term fluctuations in demand but also in being able to grow or adjust over the longer term, as your business and market needs evolve over time.
Qcom has helped this global manufacturer of print and imaging technology to introduce an enhanced 4-hour response repair service for customers.
What factors should technology manufacturers take into account when deciding between in-house vs outsourced technical service & aftermarket support delivery?
Qcom met this manufacturer’s requirement for a multi-lingual technical helpdesk and warranty management.