Selective Outsourcing Partner | Targeted Outsourcing

Selective
Outsourcing

Qcom supports and complements the technical services capability of technology manufacturers from around the world.

By partially outsourcing – often known as selective outsourcing or rightsourcing – one or more technical services to Qcom, our manufacturer partners can resolve a wide range of operational challenges.

Control costs

Qcom’s specialist technical services
and support capabilities can be
tactically and flexibly deployed to
manage and reduce the overall cost of
technical service delivery.

Improve quality

Our best-in-class engineers, specialist
facilities and exceptional support
infrastructure can help you
supplement your existing resources at
all levels, or provide skills and
capabilities you might not currently
retain.

Manage fluctuations

Our large engineering team and
specialist infrastructure can help you
handle peaks in demand, whether
caused by cyclical or seasonal
factors, or less predictable variations
in day-to-day activity.

Focus resources

You can keep your engineers and
technicians focused on core service
provision by outsourcing non-core
services to Qcom.

Expand coverage

Our systems provide clients with
facilities for real-time monitoring of
service level performance, and regular
reviews of service, performance and
process are built into our account
management processes.

Expand coverage

Focus resources

Manage fluctuations

Improve quality

Control costs

Whatever your strategic or operational objectives, Qcom can provide a customised and cost-effective solution comprising any (or all) of our technical services and support functions.

Pre-sales services including lead capture, site surveys, demos and trials
Configuration & installation
Customer training
Helpdesk & technical support
Warranty management
Field repair
Workshop / depot repair
Preventative maintenance

Qcom Infographic

Qcom is an award-winning technical services partner, offering everything technology manufacturers need to address critical pre- and post-sales support challenges.

Technical excellence

Qcom is a dedicated and proven technical services provider, offering best-in-class engineers, specialist facilities and an exceptional support infrastructure.

Borderless collaboration

We are outsource specialists, experienced in working seamlessly with service, technical and leadership teams, and aligning fully with their company culture, values and processes.

Flexible service

Adaptability and flexibility are essential for long-term outsourcing success. Our service is responsive and scalable, both in meeting short-term fluctuations in demand but also in being able to grow or adjust over the longer term, as your business and market needs evolve over time.

Articles & Case Studies

Meeting a 4-hour response target

Qcom has helped this global manufacturer of print and imaging technology to introduce an enhanced 4-hour response repair service for customers.

In-house vs Outsourced Technical Service & Support

What factors should technology manufacturers take into account when deciding between in-house vs outsourced technical service & aftermarket support delivery?

Multilingual helpdesk

Qcom met this manufacturer’s requirement for a multi-lingual technical helpdesk and warranty management.