Outsourced Technical Service and Support

The Qcom
Advantage

Qcom goes the extra mile to help technology manufacturers meet their technical services and aftermarket support challenges.

Service and support capability is a key battleground for today’s technology manufacturers.

Qcom provides the people, processes and infrastructure required to meet customer expectations for guaranteed capability and performance as part of an exceptional whole-of-life product experience.

Technical excellence

Our fully-employed engineering team
is the best in the business, delivering
high first-time fix rates and
minimised downtime for your
customers.

Customer focus

We recruit and train for service as well
as technical excellence, and build
processes that allow our people to
deliver the very best customer
experience on behalf of your brand.

Scalability and flexibility

Flexible solutions allow clients to
customise and respond rapidly to
changing market conditions, scaling
operations up or down as needed to
avoid heavy fixed costs without
compromising service levels.

Frictionless implementation

Our migration expertise means you
can transfer services to Qcom in full
confidence, whether you are switching
from an in-house structure or from
another support provider.

Continuous improvement

Our BS11000 based collaborative
business model is designed to ensure
long term value creation through
continuous review and service
improvement.

Borderless collaboration

By working closely with your service,
technical and leadership teams we
will ensure full and seamless
integration with your company
culture, values and processes.

Borderless collaboration

Continuous improvement

Frictionless implementation

Scalability and flexability

Customer focus

Technical excellence

Outsourced technical service, support, warranty management, specialist repairs and aftersales care can save you money, focus resources and enhance customer service – all without large capital investment in equipment, facilities and people.

Reduce costs

Outsourcing services releases capital tied up in stock, tools and vehicles so you can better invest in your business priorities. Enter new markets without worrying about technical support – with Qcom outsourced technical services you already have everything you need.

Invest wisely

With Qcom handling your help desk, daily support and break-fix obligations, your technical and leadership specialists are freed and empowered to do what they do best – to innovate, evolve and to grow your business.

Be the best

Products stand out even more when you deliver the after-sales experience your customers expect. Our experienced, customer-friendly staff can complement your in-house resources or we can handle your complete support requirements.