Qcom is based at a modern head office, service and technical centre in the heart of the UK, from which we enjoy excellent and quick access to the motorway network, and the infrastructural hubs in Birmingham and London. We have subsidiary offices in The Republic of Ireland, Northern Ireland and Poland, and forward stock facilities in locations across the UK and Europe.
Qcom people are the real Qcom difference. We recruit and fully employ our engineers, customer service and project specialists, ensuring that we identify and retain only the best. Through in-depth training and continuous development programmes then help our employees work to their full potential.
Over four decades we have developed a service tailored to the complete needs of our global manufacturer clients. A large footprint of field service engineers and a pan-European technical services infrastructure ensure the necessary coverage, and our technical services suite ranges from pre-sale trials and demonstrations through to complete peace-of-mind warranty and after-market solutions for the end users.
As we gradually grew our support team through the 1980s we brought that same passion to service excellence, balancing scale with attention to detail to ensure we would always be ‘big enough to cope, small enough to care’.
Through the late 1980s and into the 1990s Qcom diversified into a series of new sectors, including CAD/CAM and manufacturing with Cambridge Industries and Auto ID and barcoding with Zebra Technologies. By out-executing our competitors and leveraging our growing economies of scale, we steadily built our reputation for best-in-class service.
Finally in the mid-1990s we ceased manufacturing all together, and relaunched Qcom as a pure play specialist in outsourced technical services and support.
Today Qcom provides technical services and support for some of the world’s biggest and most innovative technology manufacturers, delivering services in 15 countries across Europe. But our belief in always ‘going the extra mile’ remains with us, as do our values of technical, service and operational excellence.
We are committed to recruiting, training and continually developing best-in-class engineering excellence at every level.
We understand that having ‘your brand in our hands’ demands the highest level of service quality and brand ambassadorship.
Above all, we believe that these commitments mean nothing unless they are consistently delivered, day-in and day-out, with a determination to go the extra mile in everything we do.
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