Technical Service for Robotics, Automation & Autonomous Systems

Robotics, Automation
& Autonomous Systems

Qcom provides technical services and support to the manufacturers and providers of robotics, automation and autonomous systems

Robotics and automation technologies are transforming the way organisations operate across manufacturing, warehousing, logistics, healthcare, hospitality and retail.

From autonomous delivery robots and automated storage systems to warehouse robotics, industrial automation and specialist healthcare solutions, organisations increasingly rely on connected robotic systems to improve efficiency, productivity, accuracy and service quality.

As robotic deployments scale, manufacturers need reliable technical support, maintenance and field service partners capable of supporting complex systems across multiple sites and locations.

Complete service & field solutions

Qcom provides outsourced technical support, field engineering and maintenance services throughout the UK and Europe.

From deployment and commissioning through to ongoing maintenance and technical support, we help manufacturers and solution providers deliver reliable service throughout the customer lifecycle. Our scalable support model enables businesses to expand into new markets without the cost and complexity of building extensive in-house service teams.

Supporting the latest technologies

We support both established and emerging automation technologies, including autonomous mobile robots (AMRs), automated storage and retrieval systems (ASRS), warehouse automation platforms, service and delivery robots, and specialist industrial equipment.

Our engineers are experienced in connected systems that combine robotics, sensors, software, networking and edge computing across a wide range of operational environments.

Delivering a better customer experience

We help technology providers deliver a consistent and reliable customer experience while reducing the cost and complexity of managing support operations.

Through responsive helpdesk services, remote diagnostics, field engineering and preventative maintenance, we help maximise uptime, improve service levels and ensure customers get the full value from their robotics and automation investments.

Supporting intelligent automation – today, tomorrow and beyond

Modern robotic systems combine mechanical engineering, sensors, networking, software, connectivity and edge computing to automate tasks that were previously labour intensive, repetitive or difficult to scale.

We support these technologies in their increasingly wide deployment across sectors including: warehouse automation and fulfilment; manufacturing and industrial automation; hospitality and food service; retail operations; healthcare and pharmacy automation; logistics and supply chain operations; and smart buildings and facilities management.

Whatever your robotics or automation technology, we can help you deliver technical service and after-market excellence.

Email: sales@qcom.co.uk
Call: +44(0)1905 827650

Qcom prides itself on staying ahead of fast-moving technology curves. We boast a strong track record of developing solutions to support leading-edge new technologies, and already support a full range of existing technologies including (but by no means limited to):

Autonomous mobile robots (AMRs)
Delivery and service robots
Warehouse automation systems
Automated storage and retrieval systems (ASRS)
Goods-to-person fulfilment solutions
Manufacturing automation equipment
Robotics-enabled healthcare systems
Smart vending and self-service technologies
RFID-enabled automation solutions
Connected IoT and edge computing devices

End-to-end robotics and automation support

As technology adoption accelerates, service continuity becomes increasingly important. End users expect rapid issue resolution, preventative maintenance and expert technical support to maximise uptime and protect operational performance.

Qcom helps robotics manufacturers and automation providers meet these expectations through flexible support solutions tailored to their technology and customer requirements.

Warehouse automation field engineering

Our scalable support model enables manufacturers to expand into new territories, support growing customer bases and maintain high service standards without the overhead of building extensive in-house service teams.

Our services for the support of robotics, automation & autonomous system technologies include:

Technical helpdesk services
Field engineering support
Installation and commissioning assistance
Preventative maintenance programmes
Break-fix and reactive support
Asset lifecycle management
Spare parts logistics and coordination
Project deployment support
Multi-site service delivery

To read more about our whole-of-life technology support services, click here >>

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