Our client, Apex Supply Chain Technology, wanted to outsource technical services and support to allow it to enhance its focus on core solutions for the retail, food service and logistics sectors.
These include AxcessTM automated tracking, click-and-collect pick-up lockers, plus the innovative Flow-ThruTM series of double-access lockers for the takeaway and campus food delivery sector.
Apex needed a technical services partner with a proven track record of improving the quality as well as the efficiency of technical services and customer support.
The provider would need to provide an end-to-end service from inventory and installation through to aftermarket support.
The solution needed to cover the UK and mainland Europe, and include the on-boarding of existing Apex technical staff.
Apex outsourced its complete technical services and support delivery to Qcom.
The outsourcing arrangements included the TUPE transfer of a number of engineering, technical and logistics staff from Apex to Qcom.
Through this contract Qcom delivers product and parts logistics, field assembly, installation and commissioning, field maintenance and service, on Apex products throughout the UK and mainland Europe.
By outsourcing technical service and aftermarket support to Qcom, Apex has been able take advantage of our specialist capabilities and economies of scale.
This has allowed the company to improve service levels, keep support costs down, and concentrate on product development and business growth.
The company has been able to roll out and support its products fast and flexibly throughout Europe, without the need to employ its own local installation or service teams.
As a proven service and support partner for global technology companies, Qcom was the obvious choice to help us enhance the quality and efficiency of our service and support operations in Europe. We are delighted to have them on the team.
European Managing Director, Apex Supply Chain Technology