11/11/17

Kiosks are mission critical for nationwide department store

Neil Anderson

In recent years the need to enhance customer experience has led to technologies such as kiosks becoming mission critical in a retail-environment. Where technology is customer facing retailers must get the equipment back up and running as quickly as possible.

Finding a solution to this in house can be difficult. That’s why a well-known kiosk manufacturer has appointed Qcom to provide a nationwide warranty management service to ensure that their click and collect kiosks provide seamless service for their high-profile department store client. 

To limit the impact of downtime on the customer Qcom has created a bespoke support package for the manufacturer. A dedicated technical support helpline guarantees a technical call back within 1 hour, 15% of faults are cleared over the phone and where an engineer needs to attend site, Qcom guarantee a next day response, meeting this SLA 100% of the time and fixing 95% of all calls on the first visit. 

With 45% of shoppers abandoning in-store purchases when payment issues arise, it’s imperative that retailers and kiosk manufacturers put a technical support solution in place. 

Qcom offers a range of pre and post-sales support solutions for kiosk and touchscreen manufacturers. From roll-outs, installations and training to onsite preventative maintenance and breakfix responses.  For further information please contact sales@qcom.co.uk 

 

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