While the situation shows no sign of easing (and in a number of respects has become even more difficult in recent days), our contingency planning and systems remain robust, ensuring uninterrupted support and project delivery for the technology manufacturers, distributers and end-users we serve.
Above all, we remain mindful that our engineers, technicians and support specialists are responsible for mission-critical equipment in key sectors including healthcare, supply chain and logistics, food retail, manufacturing, and industrial automation.
For reassurance at this difficult time we would highlight the following details from our contingency arrangements:
Finally, we continue to strongly encourage customers to resume any routine maintenance and other preventative support which may have been suspended or postponed. Experience shows that such interruptions inevitably and rapidly lead to increased failure rates and faults which can prove harder to resolve without further disruption to normal business operations.
Qcom managing director Neil Anderson said: “Despite the pandemic restrictions and winter weather combining to cause an unparalleled degree of disruption, we remain confident that Qcom’s robust contingency planning, resourcing and systems will allow us to keep delivering at 100% through the coming months. Qcom will continue to ‘go the extra mile’ for its customers, and do everything we can to help keep essential technology and equipment working throughout the economy.”