Qcom has completed the on-time installation of high-tech photographic equipment in nearly 500 UK and Ireland stores.
Qcom carried out the installations for Europe’s largest photo company, CEWE, which had been commissioned by a leading High Street pharmacy to replace self-service printing equipment.
Working through a period of highly localised and fluctuating pandemic restrictions, Qcom developed and delivered a bespoke project plan embracing a full suite of services from inventory and installation to training and aftersales support.
Qcom account manager Mark O’Donnell said: “The global pandemic meant this major technology roll-out was carried out in some of the most difficult circumstances our engineers have ever encountered.
“Qcom’s ability to provide an end-to-end service was critical to the successful completion, allowing us to individually manage every aspect of every installation in every location.”
The project was scheduled in two phases, covering 176 stores in July and 300 stores during October and November.
A site survey was carried out at each store a month before installation, allowing engineers to plan each installation individually and identify any potential problems.
Equipment was received in bulk at Qcom’s warehouse facility, and then distributed to stores in line with the engineering schedule.
On each installation date, existing equipment was decommissioned and removed, and one or two new units were installed as required. Kiosks, screens and payment units were configured and tested by the engineer, and staff at each site were provided with basic operator training.
Following the successful completion of this project, Qcom has continued to support the equipment with ongoing maintenance and swap-out services.
Click here to read the CEWE photography technology roll-out case study in full.
Click here to read more about Qcom’s end-to-end technology services
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