Qcom delivers nationwide Bybox locker installation

Marc Sanderson

Qcom has completed the installation of 4,700 smart lockers at 1,200 sites around the UK.

The units were installed for US/UK technology company Bybox, which provides intelligent locker solutions that support field service operations across sectors including telecoms, healthcare and energy.

The entire locker installation project required completion within eight months, a demanding schedule which was further complicated when the UK’s Covid-19 lockdown was imposed part-way through the project.

Locker installation for Bybox

Read the full Bybox locker installation case study here >>

Bespoke solution

Qcom provided a single-source turnkey solution for the entire rollout, from stock inventory and dispatch to locker installation and configuration.

Qcom’s experienced engineers worked one-to-one with individual site managers throughout the project, identifying on-the-ground solutions to local timing or on-site issues.

Qcom Service Manager Rob Heritage said: “This proactive and service-oriented approach proved vital as the Covid-19 pandemic reached the UK, introducing not only new working restrictions but also fresh challenges such as social-distancing queues forming across retail spaces already earmarked for installations.”

By installing the lockers in little more than six months, Qcom helped Bybox meet its demanding contract commitments to a major new customer. By responding proactively to challenges in order to stay within these tight deadlines, Qcom earned plaudits from the Bybox team for consistently ‘going the extra mile’.

Great service

Ria Mercer-Bowell, Bybox Head of Global Implementation, said: “Qcom has proven to be a very adaptable, dependable and customer-focused supplier whilst working on this large, business-critical implementation.

“Fast becoming a preferred supplier, Qcom is delivering a great service.”

Read the full Nationwide installation of intelligent lockers case study here

Read more about Qcom’s end-to-end technology services.

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