Mobile service and support in the new Age of Mobility

Neil Anderson

A recent report in the  FT  states that smartphone sales are up 48%. 

The sharp rise in smartphone sales surely reflects the fact that we are becoming increasingly dependent on servicing our life on the move. The Economist earlier this year highlighted that mobile-broadband services [will] overtake fixed-line ones in a few years’ time. (Economist, January 30th-February 5th 2010). 

We’re very pleased to be support channel partners within this fast-moving market segment for a number of clients. For example, this week saw the addition of MobileDemand warranty support across the UK and Ireland for the MobileDemand xTablet T7000 and xTablet T8700 Rugged Mini Tablet PCs, to our portfolio of mobile devices from Motorola,  Bluebird,  Janam, and Trimble/TDS, and various mobile printers such as  Zebra  and Datamax-O’Neil, among others. 

Mobile Demand’s President, Matt Miller, explains: “We were looking for a partner that could provide reliable services and support to our growing number of multi-national customers deploying MobileDemand xTablets throughout Europe. We selected QCom because they have the same high standards for customer service and support as MobileDemand. They also have the resources to scale to meet our needs as we continue to expand sales in the European arena.” 

Elsewhere, we are also seeing high levels of uptake for our recently re-launched commissioning service for partners. By using our engineers to configure and deploy units, resellers are not tying up expensive developers on repetitive and mundane roll-out tasks, nor do they have to invest substantially in their own pool of installers to cater for (what are clearly) the irregular peak of such projects. 

We can be brought on board to provide flexible resource as required, often accelerating the speed of both configuration and roll-out. Commissioning services is another example of how the benefits of our utility-based pricing model can be realised by resellers. 

We continue to seek fresh vendors and manufacturers to add to our portfolio and would welcome hearing from our clients concerning other devices they would like supported. 

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