Insight
News, views and updates from the technical service and support experts at Qcom.
18/09/23The heart of the matter: celebrating Qcom’s long-serving field service engineersThe excellence of Qcom’s service delivery has always been defined by the commitment of our people to ‘going the extra mile’. No one demonstrates this better than our long-serving field service engineers, many with a decade or more Qcom experience.Read More
11/09/23Field engineering outsourcing: the heart of a technical services strategyWith the outsourcing of technical services increasingly seen as a default option, the question for technology OEMs has increasingly become not IF, but WHAT, should they outsource.Read More
01/09/2350 Not Out! The barcode, RFID and the future of AutoIDAs the humble barcode celebrates its 50th birthday, Qcom salutes this groundbreaking technology and considers its enduring role – alongside the rise of RFID – in the future of AutoID.Read More
30/08/231,2,3… Qcom continues to grow engineering & support teamsWe are delighted to welcome three new faces to Qcom’s engineering and support teams, following another year of growth in our field services operation.Read More
24/05/23How outsourcing field service & repair became the default option for B2B technologyMore technology companies than ever are outsourcing field service and repair, driven by critical service level factors including time to repair, first-time-fix, technology uptime, and end-user experience.Read More
28/03/23The future of retail technology support: more from EuroShop 2023In her second article from EuroShop 2023, Annabel Roddy explores the implications of the retail technology change for technical service and support.Read More
