Insight
News, views and updates from the technical service and support experts at Qcom.
12/02/25Exploring the future: Reporting from CES 2025Qcom’s Annabel Roddy has been in Las Vegas at this year’s Consumer Electronics Show (CES 2025) to check out the innovations of today that will be driving Qcom's service and support agenda in the years to come.Read More
19/11/24Outsourcing field engineering to a specialist partnerIn the last in our series on outsourcing field engineering services, we explore the process and practicalities of outsourcing, plus the importance of managing the process through TUPE regulations.Read More
09/02/24Will AI and robotics finally herald the age of RFID?After years of false dawns, RFID is finally coming of age thanks to its ability to unlock the potential of robotics & artificial intelligence technologies.Read More
05/12/23Finding the best field engineering outsource partner for your businessHow do you to decide when it’s the right time to outsource your field engineering, and then how do you find the right outsource partner for your business?Read More
18/09/23The heart of the matter: celebrating Qcom’s long-serving field service engineersThe excellence of Qcom’s service delivery has always been defined by the commitment of our people to ‘going the extra mile’. No one demonstrates this better than our long-serving field service engineers, many with a decade or more Qcom experience.Read More
11/09/23Field engineering outsourcing: the heart of a technical services strategyWith the outsourcing of technical services increasingly seen as a default option, the question for technology OEMs has increasingly become not IF, but WHAT, should they outsource.Read More
