The heart of the matter: celebrating Qcom’s long-serving field service engineersThe excellence of Qcom’s service delivery has always been defined by the commitment of our people to ‘going the extra mile’. No one demonstrates this better than our long-serving field service engineers, many with a decade or more Qcom experience.Read More
Field engineering outsourcing: the heart of a technical services strategyWith the outsourcing of technical services increasingly seen as a default option, the question for technology OEMs has increasingly become not IF, but WHAT, should they outsource.Read More
50 Not Out! The barcode, RFID and the future of AutoIDAs the humble barcode celebrates its 50th birthday, Qcom salutes this groundbreaking technology and considers its enduring role – alongside the rise of RFID – in the future of AutoID.Read More
1,2,3… Qcom continues to grow engineering & support teamsWe are delighted to welcome three new faces to Qcom’s engineering and support teams, following another year of growth in our field services operation.Read More
How outsourcing field service & repair became the default
option for B2B technology
More technology companies than ever are outsourcing field service and repair, driven by critical service level factors including time to repair, first-time-fix, technology uptime, and end-user experience.Read More
The future of retail technology support: more from EuroShop 2023In her second article from EuroShop 2023, Annabel Roddy explores the implications of the retail technology change for technical service and support.Read More
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