Insight
News, views and updates from the technical service and support experts at Qcom.
24/05/23How outsourcing field service & repair became the default option for B2B technologyMore technology companies than ever are outsourcing field service and repair, driven by critical service level factors including time to repair, first-time-fix, technology uptime, and end-user experience.Read More
28/03/23The future of retail technology support: more from EuroShop 2023In her second article from EuroShop 2023, Annabel Roddy explores the implications of the retail technology change for technical service and support.Read More
22/03/23The future of retail technology: thoughts from EuroShop 2023In the first of two articles from EuroShop 2023, Qcom's Annabel Roddy looks at the latest trends in retail technology.Read More
03/02/23‘Skills for life’ – Qcom seeks next generation of talentWith National Apprenticeship Week 2023 taking place all this week (6 to 12 February), Qcom has begun the search for its next generation of new talent.Read More
16/11/22Celebrating the family businessQcom is proud to celebrate National Family Business Week 2022, standing alongside the 6 million family firms which together generate 25% of UK GPD.Read More
20/07/22Technical support helpdesk outsourcing – fast, affordable, effectiveOutsourcing allows technology companies to quickly and affordably deliver a technical support helpdesk capable of transforming the customer experience.Read More
