Insight
News, views and updates from the technical service and support experts at Qcom.
21/02/22Technical contact centres – counting the benefitsTraditional call centres are typically judged on two metrics – cost per contact and response times. For a specialist technical call (or contact) centre, however, these are just two elements of a much wider suite of benefits. Read More
07/02/22Celebrating National Apprenticeship Week 2022Qcom is delighted to support National Apprenticeship Week and reflect on another 12 months of successful investment in new talent. Read More
19/01/22Do something different: Outsourcing for growth in 2022 and beyondWith the economic challenges still lining up, could technical service & support outsourcing be the engine of growth for your business in the year ahead?Read More
12/01/22Living with electric: EV pilot updateQcom deployed the first electric vehicle into its engineer fleet at the start of 2021; our colleague Matt has been reflecting on what he has learned about living and working with the Kia e-Niro. Read More
15/12/21Qcom reports significant growth and milestones in 2021Qcom is proud to have thrived in 2021, as it supported a technology sector battling the continued disruption and uncertainty of a global pandemic.Read More
10/11/21Qcom completes ‘Centre of Excellence’ projectQcom has completed the expansion of the Technical Repair Centre (TRC) facility.Read More
