Insight
News, views and updates from the technical service and support experts at Qcom.
05/01/21In-house vs Outsourced Technical Service & Support: A Complete GuideWhat factors should technology manufacturers take into account when deciding between in-house vs outsourced technical service & aftermarket support delivery?Read More
02/12/20Apex appoints Qcom as European technical service & support partnerQcom has been appointed as European technical service and support partner by Apex Supply Chain Technologies.Read More
12/10/20Disruption, innovation & opportunity: Meeting the ongoing support challenges of Covid-19Six months since the initial UK lockdown was announced, the technology service & support sector is working hard and smart to establish its new normal and help its manufacturer customers thrive. Read More
16/09/20Outsourcing with TUPE for win-win-win successFar from being an obstacle, TUPE provides a powerful framework for effective outsourcing, service delivery & employment relationships.Read More
18/06/20Building a new normal: Technical services pivotal to implement & support essential technologyAs technology manufacturers race to meet the demand for rapid rollouts, modifications and rock-solid reliability, technical service & support capability matter more than ever.Read More
21/05/20Restructuring for recession with outsourced technical services & aftermarket supportAs firms begin restructuring in response to recession, the case for outsourcing technical services & support has never been more compelling.Read More
