Insight
News, views and updates from the technical service and support experts at Qcom.
20/02/20Productivity & customer experience goals drive rise in manufacturer outsourcingThe value of outsourcing contracts in the EMEA region rose 10% in 2019, as companies sought to focus resources on improving productivity and the customer experience.Read More
12/12/19Qcom rebrands to emphasise global technology support partnershipsTechnical excellence and partnership lie at the heart of a new brand identity launched by Qcom.Read More
07/11/19Voice calls remain vital for technical help desk successTelephone support remains vital for overall customer satisfaction - and outsourcing offers a powerful and flexible tool for helpdesk provision.Read More
03/03/18Tomorrow today, at ISE 2018Qcom business development director John Berry looks back at the new technology on display at ISE 2018.Read More
12/12/17Even Santa’s courier service needs help with handheld devices!With Christmas fast approaching Qcom has once again helped a nationwide courier company ensure that all the precious Christmas parcels arrive on time and to the right recipient.Read More
11/11/17Kiosks are mission critical for nationwide department storeIn recent years the need to enhance customer experience has led to technologies such as kiosks becoming mission critical in a retail-environment.Read More
