Insight
News, views and updates from the technical service and support experts at Qcom.
07/11/19Voice calls remain vital for technical help desk successTelephone support remains vital for overall customer satisfaction - and outsourcing offers a powerful and flexible tool for helpdesk provision.Read More
03/03/18Tomorrow today, at ISE 2018Qcom business development director John Berry looks back at the new technology on display at ISE 2018.Read More
12/12/17Even Santa’s courier service needs help with handheld devices!With Christmas fast approaching Qcom has once again helped a nationwide courier company ensure that all the precious Christmas parcels arrive on time and to the right recipient.Read More
11/11/17Kiosks are mission critical for nationwide department storeIn recent years the need to enhance customer experience has led to technologies such as kiosks becoming mission critical in a retail-environment.Read More
10/10/176 steps to success: keeping your card printers up and runningAs Christmas fast approaches, the leisure industry is preparing for the inevitability that, come January, guilt-ridden over indulgers will descend on the UK’s gyms, health clubs and spas.Read More
06/06/17Technical service + support key for CET successIn recent years the need for enhanced consumer experience has led to technology such as digital signage, kiosks and touchscreens changing the landscape of customer interaction.Read More
